Tracom Lab

In the search for lower operational costs, banks are looking for ways to manage ATM and POS terminal installation, cheaper replacement options and maintain/service the terminals a lot faster and easier in a cost-effective manner.
Today Tracom is offering a one stop shop solution/alternative to ATM and POS service management, TIS. With Total Implementation Services (TIS) our main focus is on customer requirements, service results and customer satisfaction.
Tracom lab will be the central hub for importation, storage, installation, repair, maintenance and servicing for ATM and Ingenico POS terminals.

POS Management

The POS Repair Centre is an Ingenico-authorized POS repair facility. Our service goals are to complete repairs within 24 hours and perform satisfactory tests after repairs to ensure quality performance of the devices. We have a well-qualified team of certified technicians who are dedicated to provide exceptional POS repairs and maintenance requirements.
Functions POS Management:

  • Logistics: Terminal purchase, deployment, training of users, follow-up on usage.
  • Terminal repair: This involves diagnosis, resolving of software and hardware error/faults, quality assurance and cleaning the terminals as the last process in repairing the terminals.
  • Preparation of terminals for application loading (initialization): Before the terminals are ready for use we load the relevant files for the application to work as expected and do a field/site follow through to ensure the systems are working as required.
  • Maintenance: terminals are scheduled for periodical maintenance checks to ensure they are working as required or not.
  • Freight management suits for remote terminal management:
    • Smart manager
    • Posiris
    • Posparam

ATM Management

The ATM Management Centre is a Diebold Certified Centre where ATM workshops take place. TIS will provide one single point of contact operating full bank installations and service for ATMs.
Services:

Logistics Integration Installation Inventory
  • Freight
  • Customs
  • Warehousing
  • Storage
  • ATM testing
  • Software loading
  • Security module
  • Customization
  • Site preparation
  • On site delivery
  • Civil works
  • Signage
  • Refurbishment
  • Destruction
  • Storage
  • Upgrades

Our service & parts department operates seven days a week to service the needs of our clients. Our workshops are test beds for all the major Diebold models and are able to repair, refurbish and test all ATM models.

Card Printers & Others

At Tracom Lab we supply genuine certified spare parts and consumables for all our hardware products including ribbons, cards, pin pads among others.