Endless Growth Opportunities


Nairobi, Kenya
Head of IT Operations
01 October 2023
31 October 2023
Role Description

The role has responsibility of installing, configuring and managing information systems at the company. He/she provides technical support for both software and hardware to the users.

Duties & Responsibilities:
  • Install and configure software, hardware and networks
  • Set up users’ accounts and workstations
  • Manage end user accounts, permissions, access rights, and storage allocations in accordance with company policies
  • Provide technical support for both hardware and software issues which users encounter
  • Monitor system performance and troubleshoot issues identified or reported
  • Ensure security and efficiency of IT infrastructure through access controls, backups and firewalls
  • Install, configure as well as maintain storage and backup hardware inclusive of physical and virtual tape libraries or drives along with disk storage targets.
  • Involved in data backup and recovery.
  • Maintain data centre facilities including clean power systems, cooling systems, Fire suppression systems and environment monitoring systems.
  • Participate in all Disaster Recovery Testing and Simulation activities.
  • Maintain the essentials such as operating systems, business applications, security tools, web-servers, email, PCs, local and wide area networking both hardware and software and mid-range server hardware
  • Assist in integrating new applications and technologies into the current systems
  • Manage virtual and physical servers
  • Ensure the security of the server infrastructure by implementing industry best practices regarding privacy, security, and regulatory compliance
  • Develop and maintain documentation about current environment set up, standard operating procedures and best practices
  • Maintenance of the physical office access system and grant users rights as approved by HR or Head of Administration.
  • Ensure compliance with company policies, departmental procedures and ISO 9001:2015
  • Any other duties that may be assigned by the supervisor and the management from time to time
Job Specifications:
  • Bachelor’s Degree in IT or related course or equivalent experience.
  • Three (3) years’ experience in related role
  • Professional certification in Networking and system administration (CCNA/HCNA certification)
  • Communication skills
  • Excellent troubleshooting skills
  • Hands on experience with Docker and Kubernetes. Should also be conversant with Linux environments. (Mandatory)
  • Server Administration Linux & Windows
  • Working experience in Cloud technologies (Aws, Azure or GCP)

Interested candidates should send their applications to recruitment@tracom.co.ke by 31st October 2023 indicating System/Network Administrator as the email subject. Only shortlisted candidates shall be contacted.

Tracom is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, age, marital status or disability. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.